FieldLink
Send Anyone. Fix Anything.
We’don’t sell software to broken service companies. We are the service company. Built from scratch for the agentic era.
Built for enterprise • SOC 2 compliance in progress
Equipment is getting smarter. Service isn’t.
The foodservice and commercial equipment industry runs on a service model built decades ago. As machines get more complex, the gap between what’s needed and what’s available keeps growing.
25%
First-Visit Failure
Of service calls fail on the first visit, requiring on average 2 more dispatches and 14 extra days to resolve.
$754
Average Emergency Call
Per emergency service request for foodservice equipment, up 31% since 2021.
35%
Annual Tech Turnover
And 29% of service technicians are over 55. The workforce is shrinking, not growing.
2–5 yrs
To Real Proficiency
To master one equipment line. Training a tech to be expert across dozens of models is impossible.
The complete service stack
FieldLink isn’t just smart glasses. We’re building the entire field service operating system from the ground up: customer support, triage, dispatch, quoting, reporting, and everything in between.
The difference? Most of the work is done by AI agents, not humans clicking through dashboards. Built for the agentic era, not retrofitted onto legacy software.
Customer Support
AI agents handle L1 calls, triage issues, and resolve problems before a truck ever rolls.
Triage & Diagnostics
Automated fault identification from photos, video, or IoT data.
Dispatching
Intelligent job routing based on location, skill, and urgency.
Quoting & Billing
Automated estimates, invoicing, and payment processing.
Reporting & Analytics
Real-time dashboards for first-time fix rate, MTTR, and tech performance.
Inventory & Parts
Track parts across vans and warehouses, auto-reorder when low.
Training the world’s best AI technician
We’re building the largest private dataset of equipment knowledge in the industry. Schematics, manuals, training videos, repair sequences, failure modes, historical service data, and expert diagnostics—captured directly from engineers who designed the machines and technicians who truly know how to service them.
Private Data
Our dataset comes from OEM partnerships and real field operations, not the public internet. This data doesn’t exist anywhere else.
Specialized Model
We’re training a purpose-built AI model to be the most capable equipment repair intelligence ever created. Not a general chatbot. A specialist.
Compounding Advantage
Every repair completed through FieldLink makes the model better. More equipment categories, more failure modes, more precision. The gap only grows.
Three steps to expert-level service
Connect
A technician starts a session by scanning the equipment. FieldLink pulls up repair history, serial number data, known issues for that model, and live IoT telemetry when available. The AI already knows the machine before a wrench is picked up.
Guide
Vision models see what the technician sees, diagnose the issue in real time, and deliver precise voice instructions. Hands-free, expert-level guidance through any camera or smart glasses.
Resolve
The repair is completed right, the first time. Every session feeds back into the system—new failure modes, faster repair paths, better diagnostics. The AI gets smarter with every job.
Ready to transform your service operations?
We’re working with leading equipment manufacturers and national chains. Request access to learn how FieldLink can work for your organization.